Latest news from Zendesk

This year, customers expect more than ever。 So Zendesk wants to help you drive growth and expand with your customers' needs。 Check out our latest product updates, learn about best practices, and use customer service to drive growth。

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Sticker: New!

Let customers save time and effort

To provide efficient and convenient support to meet the urgent needs of customers。

Automate social media workflows

Use workflow to build helpers to efficiently help clients complete tasks on popular channels like Facebook, WhatsApp, Instagram, etc。

Learn about workflow establishment helpers for community communications

What new features are there?

Check out our announcement for additional newsletters coming out this season:

View publication notice

Check out the Early Access program

Sticker: All New!

Lay the foundation for the success of the team

Assist customer service specialists, administrators, and internal teams to be more productive with instantly available powerful tools。

Resize your background panel

Change the size of the background information panel in the customer service specialist's workspace to help the customer service specialist and the administrator focus on the important workflow and improve efficiency。

Learn more about resizing the background panel

Modify your work order field panel

Adjust your job order field panel in the customer service specialist area to quickly edit job order information and create a larger conversation panel, or remove the panel completely to speed up problem solving。

Learn more about resizing the workorder panel

Improve the quality and security of collaboration

Access collaborative quick dialogues from a unified background information panel, and compose messages to meet information security and legal compliance needs。

The forthcoming

What new features are there?

Check out our announcement for all the rest of the season's customer service specialist and administrator experience:

View publication notice

Check out the Early Access program

Sticker: Very New! Sticker: New!

In case you miss something important

View the latest information on the menu

Synchronizing services

Use unified business systems and key integrations to optimize workflow。

Use Microsoft Teams to increase productivity

Create, update, and view support worksheets directly in Microsoft Teams。 You can set work order notification and use Answer Bot in the APP to provide self-service。

Learn more about Microsoft Teams integration

Use Zoom to provide personalization support

Schedule Meetings, access complete customer details, and manage work orders directly from Zoom Meetings。

Get Zendesk for Zoom

What new features are there?

Check out our release notice for all the other content coming to the platform this season:

View publication notice

Check out the Early Access program

Sticker: Ultra New!

Smart sales, no obstacles

Complete more deals with new pre-built apps, integrated projects and enhancements。

Simplify the payment process

Use sales triggers to automate simple workflows to increase sales representative productivity。 This not only eliminates administrative work, but also ensures that your team is focused on closing as many deals as possible。

Learn more about trigger conditions

Manage monthly revenue generated on a fixed basis

Track fixed monthly revenue (MRR) with subscriptions。 This helps sales representatives and executives track the subscription life cycle and manage the goals in the Smart list。

Learn more about subscriptions

Integrate many brand new Sell apps

Use apps such as Textline, MobileForce CPQ, and Geckoboard to enhance Sell functionality, increase productivity, shorten sales cycles, and gain more insight。

Explore the Sell Market

What new features are there?

Check out our release notice for all the other content coming this season:

View publication notice

Check out the Early Access program

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