Assess your organization's customer experience maturity

Timely investment, great achievements

You need flexibility, resilience, and a commitment to continuously support your team to stay on top of customer needs。 These professionals, whom we call "customer experience leaders," embody this requirement perfectly。 We can also help you follow in the footsteps of these leaders。Please conduct customer experience pilot assessment first to know how to enhance promotion。

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A teacher and a pilot

89% of the 3,250 corporate decision makers we spoke with said that when the customer experience stagnates, it puts the business at risk。 In our report, these decision makers also share a risk-averse approach: value and customer satisfaction are the top priorities。

Know how to make your organization a customer experience leader。
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Continued growth

Achieving customer experience leadership isn't easy, but you don't have to be clueless。 Because we will hold activities covering various levels and topics, leading you step by step to achieve excellent customer experience, welcome to sign up!

Series of activities

Zendesk experience

Customer Experience Leader provides first-class customer service, provides comprehensive training to customer service staff, and invests in the deployment of new operational tools。 our Zendesk on Zendesk Series will provide in-depth analysis to further improve your organization's support performance。

Series #1

Service Excellence

Although customers want to find solutions themselves, there will be times when they need your help。 Our self-service team will show you how to implement chatbots, set up active self-service options, and track the impact of these services on your business。

Register now

English version only。

Series #2

Improve customer service experience

As more and more customer service staff move to telecommuting, providing employees with the right work equipment is the foundation for smooth customer interaction。 See how Zendesk remote support helps bridge the digital gap。

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English version only。

Series #3

Streamlining business operations

Customer experience leaders are able to integrate mature support teams faster than any other level of competition, and see support teams as a way to stand out in a competitive market, achieving better customer satisfaction and loyalty。 Welcome to join the discussion and learn how to build a proactive and effective customer experience。

Register now

English version only。

Calculate the return on investment with Zendesk

Predicting return on investment is not easy。 Fortunately, we have our own tool。 Check out Zendesk's return on investment calculator to see the benefits of an all-access customer support approach。

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The forecast for tomorrow is more promising。 Here are the items you can expect to reduce。
00% Cost per contact
00% Average Call Processing time (minutes)
00% Average conversation processing time (minutes)
00% First customer Service Rate (FCR)
Forecast rate of return on investment 00%
Total cost savings $00

disclaimer

These estimates are based on industry and Zendesk benchmarks and assume a single integrated full-channel solution。 These values are for directional reference only。 Results and performance may vary from company to company。

Start a free trial of Support Suite to see how it works。

* Please note that this tool does not include our recent ESG customer Experience Maturity report data。

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